Two More Emails

My new approaches didn't seem to be working, so I went back to generic emails while I thought of a new plan. I'll include them here, but feel free to skip them.

Sent: Mon 8/24/2009 10:47 PM
To: disabled@facebook.com; appeals@facebook.com
Subject: I Am Distressed At The Non-Response

To whom it may concern:

Five days ago, my account was disabled without warning. Since then, I have sent multiple emails requesting some sort of response, notification, indication of why I was disabled, or any signs of life whatsoever. In return I have received a single, generic, vague response, no doubt generated by a computer.

I have explained that I am a moderator for a Facebook application, and that my account was reported by a disgruntled player. I have linked Facebook to a list of 8 players who were all disabled in the past two weeks, all due to the same disgruntled party. None of these accounts violated Facebook's TOS, and I am shocked that Facebook did not even look at the claims before disabling the accounts.

I have attempted to call Facebook support, but I received a pre-recorded message informing me to use the unresponsive email support. Facebook's lack of response is far more upsetting than the account deletion itself. This is the worst customer I have ever received from a business, and I have dealt with businesses renowned for poor customer service.

As always, I maintain that I have not broken Facebook's TOS in any way, and request that you fix the error by reinstating my account.

Thank you for the eighth time,

Jeffrey G*****

And

Sent: Sun 8/30/2009 6:12 PM
To: disabled@facebook.com; appeals@facebook.com
Subject: Still Waiting For A Response

To whom it may concern:

Over a week and a half ago, my account was disabled without warning. Since then, I have sent multiple emails requesting some sort of response, notification, indication of why I was disabled, or any signs of life whatsoever. In return I have received a three, generic, vague responses, no doubt generated by a computer.

I have explained that I am a moderator for a Facebook application, and that my account was reported by a disgruntled player. I have linked Facebook to a list of 8 players who were all disabled in the past two weeks, all due to the same disgruntled party. None of these accounts violated Facebook's TOS, and I am shocked that Facebook did not even look at the claims before disabling the accounts.

I have attempted to call Facebook support, but I received a pre-recorded message informing me to use the unresponsive email support. Facebook's lack of response is far more upsetting than the account deletion itself. This is the worst customer I have ever received from a business, and I have dealt with businesses renowned for poor customer service.

As always, I maintain that I have not broken Facebook's TOS in any way, and request that you fix the error by reinstating my account.

Thank you for the ninth time,

Jeffrey G*****