Facebook Complains That I Won't Contact Them

This is a sample exchange that has occurred between a friend of mine and a Facebook administrator. Multiple people have contacted me stating that they have had similar responses:

Hi Johanna,

I was forwarded the below exchange by a friend of mine who messaged you on my behalf. Please look into this as soon as possible.

If you need any additional information not provided in the 14 general emails I have already sent to Facebook Appeals over the past 3 weeks or the emails that I have sent to the various FB admin members who have yet to respond, please let me know.

Thank you,
Jeffrey G*****


---------------- Forwarded Message ----------------
From: The Facebook Team
Date: Mon, Sep 7, 2009 10:06 PM
Subject: Re:

Hi Brandi,

Please tell the person to contact us again and we will look in the issue.

Thanks,

Johanna
User Operations
Facebook



-----Original Message to Facebook-----
To: The Facebook Team (appeals+n3s31ra@facebook.com)
Subject: Re:

"Unfortunately, we cannot take any action on or release any information
regarding a user's account until we receive correspondence from the account
holder. Sorry for any inconvenience this security policy may cause."

I know for a fact this user has contacted you at least 14 times, and yet you've
called him a fake account and told him that you're indefinitely banning his
account. I find it ridiculous that not only has he provided you with evidence
that he's real, but that real people are messaging you on his behalf and you
STILL consider him a fake.

You need better customer service, and you need to correct your appeals process
because a person who messages you 14 times with legitimate proof that they are
a real account should not be told otherwise.

Utterly disappointed,
-Brandi *****

On Mon, Sep 7, 2009 12:44 AM, The Facebook Team

wrote:
>
Hi Brandi,
>
>We appreciate your email. Unfortunately, we cannot take any action on or
>release any information regarding a user's account until we receive
>correspondence from the account holder. Sorry for any inconvenience this
>security policy may cause.
>
>If you would like us to look into this issue, please tell this person to
view
>Facebook's Help Center:
>
>http://www.facebook.com/help.php
>
>They can take the appropriate steps from here to receive additional
support. We
>also apologize for the delay if the user in question has already contacted
us.
>Please note that all inquiries are placed in a queue and responded to
>accordingly. Writing in multiple times on behalf of this user will not
result
>in a faster response.
>
>Thanks for your understanding,
>
>Johanna
>User Operations
>Facebook
>
>
>
>-----Original Message to Facebook-----
>To: disabled@facebook.com (disabled@facebook.com)
>Subject:
>
>To Whomever This May Concern:
>
>It has come to my attention that you have been unjustly banning accounts
>stating that they're fake. My boyfriend of over a year, Jeff G*****, was
one
>of these accounts. You sent him this message:
>
>"Fake accounts are a violation of our Statement of Rights and
>Responsibilities.
>Facebook requires users to provide their real first and last names.
>Impersonating anyone or anything is prohibited. Unfortunately, we will not
be
>able to reactivate this account for any reason. This decision is
final."
>
>Seeing as he has belonged to two networks that need email verification and
that
>I know him personally, I know for a fact that he is impersonating no one,
and
>that he is by no means a fake account. There is someone on a certain
>application that is maliciously reporting people for being a fake account,
and
>you have failed at actually investigating these reports.
>
>I think you need to reinstate this account because while you say this
decision
>is final, the decision is also based on faith in false information. Seeing
as
>he's done nothing wrong you need to reinstate the account and stop banning
>people from the site with little to no investigation.
>
>Awaiting your generated reply,
>
>- Brandi *****
>-----End Original Message to Facebook-----

I have responded to each administrator's message forwarded to me informing them that, yes, I have indeed contacted Facebook.


I also wrote them another poem:

Sent: Tue 9/8/2009 6:56 PM
To: appeals@facebook.com; disabled@facebook.com
Cc: appeals+n1jnq1a@facebook.com; appeals+ny1bss1@facebook.com; appeals+d1udo1b@facebook.com; appeals+ncc30mn@facebook.com; appeals+d2wp61y@facebook.com; appeals+n3qy1jg@facebook.com; appeals+n3s31ra@facebook.com
Subject: Good Evening

Hello again Facebook admin,

Tomorrow is the 3 week anniversary of my ban! To commemorate the terrible mistake made on that day, I have written you the following acrostic poem:

Far too long have I been banned,
After 11 days of silence,
Came a shocking message saying I was fake,
Even after 4 1/2 years of membership.
But one can see that this is wrong,
Only a quick glance can show the truth,
One need only count the networks to
Know that I am real.

Admit your follies, oh great admin!
Decide to do what's just:
Mistakes have been made, but don't hide them.
Instead right the wrongs, and move forward.
Never again should this happen to account.

As always, I maintain that I have done nothing wrong, nor have I broken Facebook's TOS, and I am realer than real can be.

Thank you for the 15th time,
Jeffrey "R.E.A.L." G*****

It seems that I'm getting quite a collection of FB admin emails. I wonder how long before I get them all?

Tune in tomorrow, same time, same place!